Help and answers
Frequently asked questions
A few of the things people ask us most often. If your question is not here, we are always happy to talk it through. Give us a call or drop us an email and we will point you in the right direction.
Do you help home users or just businesses?
Both. We help home users with everyday computer and tech problems, and we support small businesses with everything from one-off fixes to ongoing managed IT. Whatever you need, get in touch and we will point you in the right direction.
Where are you based, and can I come to you?
Our office is at Office 2, Stirchley House, Reddicap Trading Estate, Sutton Coldfield, B75 7BU. You are welcome to bring a device to us, we can come to your home or business, or we can help remotely, whichever suits you best.
Which areas do you cover?
We are based in Sutton Coldfield and cover the town and the surrounding areas, including Boldmere, Wylde Green, Four Oaks, Mere Green, Streetly, Walmley, Minworth, Falcon Lodge, New Oscott, Little Aston and Erdington. If you are nearby and not sure, just ask.
Can you fix things remotely, or do you need to visit?
Many problems can be sorted quickly over a secure remote session without anyone leaving the house or office. When something needs hands on it, such as hardware, networks or a new setup, we come to you or you bring it to our office.
How much do you charge?
It depends on the job, so we do not list fixed prices. Tell us what you need by phone or email and we will give you a clear, no-obligation quote before any work starts, so there are no surprises.
Do I have to sign up to a contract?
No. We are happy to help with one-off jobs with no ongoing commitment. If you would prefer regular, proactive support, our managed IT option is there, but it is entirely up to you.
My computer is really slow. Is it worth fixing or should I replace it?
Often a slow computer can be given a new lease of life with an SSD, more memory or a fresh setup, for far less than a new machine. We will take an honest look and tell you if a repair or upgrade makes sense, or if you are better off replacing it.
Can you move our business email to Microsoft 365 or Google Workspace?
Yes. We set up Microsoft 365 and Google Workspace and move businesses across from older email systems, keeping your existing messages and contacts intact and getting everyone set up on their devices.
Do you build websites and help with getting found on Google?
We do. Alongside IT support we build fast, modern websites for local businesses and help you get found by local customers on Google. If you would like a hand with your online presence, just ask.
How do I get started?
Give us a call on 0121 330 0902 or email coldfield.it@mail.com with a quick description of what you need. We will talk it through and arrange a convenient time to help.
Still have a question?
There is no such thing as a silly question. Tell us what you need and we will give you a clear, no-obligation quote. Call or email and we will be glad to help.