Sutton Coldfield IT Support

Our services

IT services for homes and businesses

One local team for all your technology, at home and at work. We help across Sutton Coldfield and the surrounding West Midlands, on-site, remotely, or here at our Reddicap office. Whatever you need, get in touch for a free, no-obligation quote.

For your business

Managed IT support

Day-to-day IT support for small businesses that would rather get on with work than wrestle with technology. We keep an eye on your computers, updates and security, sort problems as they come up, and are on the end of the phone or a remote session when you need us. A single, familiar local contact for all your IT.

  • A local point of contact who knows your setup
  • Remote and on-site help when things go wrong
  • Updates, security and general upkeep handled
  • Advice on what to buy and when to upgrade

Business break-fix, on-site and remote

Not everyone wants a monthly arrangement. When a machine dies, the internet drops, a printer refuses to cooperate or something just stops working, call us and we will get it sorted, either remotely or on-site across Sutton Coldfield. Pay for the job in hand, with no ongoing commitment.

  • No contract, pay per job
  • On-site visits across Sutton Coldfield and nearby
  • Fast remote support for quick fixes
  • Computers, networks, printers, email and more

Microsoft 365 and Google Workspace

Email, shared files, calendars and video calls done properly. We set up Microsoft 365 or Google Workspace for your business, or move you across from an old system with your email and data intact. Sensible security, tidy accounts, and a setup your team can actually use.

  • New Microsoft 365 or Google Workspace setup
  • Migration from old email with no lost messages
  • Shared files, calendars and video calls
  • Accounts, permissions and security configured

Device setup and new starter onboarding

New laptops and PCs set up the way your business works, and new team members ready to go on their first morning: accounts, email, software and access all sorted in advance. We can also securely wipe and pass on machines when someone leaves.

  • New PCs and laptops configured and ready
  • New starter accounts, email and software
  • Data moved across from an old machine
  • Secure wipe and handover when staff leave
A new office PC being set up, showing the Windows setup screen on the monitor

Backup and business continuity

Hardware fails, laptops get lost, and mistakes happen. We set up reliable, automatic backups of your important files and check they actually work, so a failed drive or a wrong click is an inconvenience rather than a disaster. Practical planning to keep your business running.

  • Automatic backups of the files that matter
  • Backups checked so they work when needed
  • Cloud, local, or both
  • A clear plan for getting back up and running

For your home

Home IT callouts

Home visits and remote support for everyday technology, explained in plain English without the jargon. Slow or misbehaving computers, virus and pop-up problems, wifi that will not reach the back bedroom, new devices, printers, email, smart home gadgets and more. Patient help whether you are confident with tech or really not.

  • Home visits across Sutton Coldfield and nearby
  • Slow computers, viruses and pop-ups sorted
  • Wifi, printers, email and new devices
  • Plain English, no jargon, no rush

PC builds and upgrades

A custom-built PC for work, gaming or the home office, specified around what you actually need and your budget. Already have a machine that feels slow? An SSD, more memory or a fresh setup often makes an older computer feel new again for a fraction of the price of replacing it.

  • Custom PC builds for work, gaming or home
  • SSD and memory upgrades for a real speed boost
  • Fresh installs and clean-ups
  • Honest advice on repair versus replace
Hands fitting a new stick of memory into a desktop PC during an upgrade

AI, web and software

AI automation and workflow builds

Practical automation for small businesses. We look at the repetitive, manual jobs that eat your week, the copying between apps, the chasing, the retyping, and build simple tools and AI-assisted workflows that handle them for you. Real time saved, not gimmicks.

  • Automate repetitive, manual admin
  • Connect the apps and tools you already use
  • AI-assisted workflows built around your process
  • Start small, grow what works

Website design

Clean, fast, mobile-friendly websites for local businesses, built to look professional and turn visitors into phone calls and enquiries. Whether you need a brand new site or a tidy-up of an old one, we build something you are proud to share.

  • Modern, mobile-friendly design
  • Fast loading and built to be found
  • Clear calls to action that bring enquiries
  • New sites or refreshes of an old one

SEO

Help your business show up when local people search for what you do. We work on the practical things that move the needle for a local business: your Google presence, the words on your pages, and the technical basics, so more of the right customers find you.

  • Show up in local Google searches
  • Google Business Profile set up and improved
  • Clear, useful pages that rank
  • Honest, steady work, no empty promises

Software development

When off-the-shelf software does not quite fit, we build custom tools, apps and integrations shaped around how your business actually works. From a simple internal tool to something more involved, built to be practical and easy to use.

  • Custom internal tools and apps
  • Integrations between systems you use
  • Built around your real process
  • Practical and easy for your team to use

Ready to get your tech sorted?

Tell us what you need and we will give you a clear, no-obligation quote. Call or email and we will arrange a time that suits you.